At M Kharavad Company (packaged and managed by Mohan Enterprises), we want you to receive products in good condition. Please read this policy before requesting a return, replacement, cancellation, or refund.
Cancellation
- You may request cancellation before the order is shipped by contacting us as soon as possible.
- Once an order is shipped or out for delivery, cancellation may not be possible.
- For prepaid orders cancelled before dispatch, refunds are initiated to the original payment method after confirmation.
Eligible returns / replacements
We may accept return or replacement requests for:
- Wrong product delivered
- Manufacturing defect
- Significant damage during transit (with proof)
Non-returnable cases
- Change of mind / dislike of colour or finish after use
- Products used, washed, seasoned, or damaged by customer misuse
- Minor natural variations in cast/sheet iron finish or colour
- Requests raised after the allowed reporting window without valid reason
How to raise a request
- Contact us within 48 hours of delivery.
- Share your order ID, issue details, and clear photos/videos of the product and packaging.
- Our team will review and confirm the next steps.
WhatsApp: +91 91676 07442 · Phone: +91 9167607442 · Email: Mohanenterprises2132@gmail.com
Refund process
- Approved refunds for prepaid orders are usually initiated within 5–7 business days after approval and product QC (if return pickup is required).
- Bank/UPI timelines may take additional 5–10 business days to reflect the credit.
- For COD orders, refund/replacement is processed as agreed with our support team (replacement is preferred where possible).
Return shipping
If the issue is our fault (wrong/damaged/defective item), return pickup or return shipping support will be arranged by us. If the return is not eligible, return shipping costs may be borne by the customer.